Troubleshooting
How do I perform a speed test?
Last Updated: June 25, 2026A speed test helps check whether your fibre service is performing as expected. To get a useful result, the test needs to be done correctly. For the most accurate result, please test with a device connected directly to your router using an Ethernet cable. Step 1: Use an Ethernet cable where possible Connect a laptop...
My service is down, what do I do?
Last Updated: June 25, 2026If your internet service is down, there are a few quick checks you can do before logging a support ticket. These steps help us identify the issue faster and, where needed, escalate it to the relevant Fibre Network Operator. Step 1: Check your router and fibre box Please check that both your router and fibre...
My speeds are slow, what do I do?
Last Updated: June 25, 2026Slow internet can be caused by Wi-Fi signal, device limitations, heavy usage on the connection, or an issue with the fibre line itself. To help our Support Team investigate properly, please follow the steps below and include the requested information when logging a ticket on the Customer Portal. Step 1: Test using an Ethernet cable...