Get in Touch
Contact PacketSky
Simply Connected
Need help with fibre, support, billing or your account? Choose the right PacketSky team below and we’ll point you in the right direction.
How can we help?
Choose the team that best matches your query.
Sales Enquiries
Need fibre for your home or business? Contact our sales team for options, availability and pricing.
sales@packetsky.comCustomer Support
Existing customers should log support tickets through the PacketSky customer portal so requests can be tracked and resolved properly.
Log a support ticketInvoices & Accounts
View invoices, statements and account information through the customer portal. For other billing queries, contact accounts.
Open customer portalService Requests
Use the portal to log upgrade requests, cancellation requests, support queries and other account-related requests.
Open portalNeed anything else?
Existing customers can use the customer portal to view invoices, log support tickets, request upgrades, request cancellations and track account-related queries. For anything else, please use the contact details below.
Customer Portal
Phone
Sales
Accounts
Sales Phone Hours
Weekdays
08:00 – 17:00
Finance Phone Hours
Weekdays
08:00 – 17:00
Support Phone Hours
Mon–Thu: 08:00 – 20:00
Friday: 08:00 – 17:00
Weekends/Public Holidays: 08:00 – 15:00
Our locations
Cape Town Office
213 Hibernian Towers
Beach Road, Strand
Cape Town, 7139
Registered Address
Spaces Fourways, Design Quarter
Leslie Road, Fourways
Johannesburg, Gauteng, 2191