Fibresuburb Home Fibre

Simply Connected

Fast, reliable fibre on the Fibresuburb network. Uncapped, unshaped and ready for streaming, gaming and working from home.

CHECK COVERAGE

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Uncapped & Unshaped | Month-to-Month | Free-to-Use Router

Choose your Fibresuburb Home Fibre package

All packages are uncapped, unshaped and month-to-month.

FibreSuburb

5/5

R279 p/m

↓ 5 Mbps Download

↑ 5 Mbps Upload

Connection Fee: R299

Installation: See notes

FibreSuburb

10/10

R549 p/m

↓ 10 Mbps Download

↑ 10 Mbps Upload

Connection Fee: R299

Installation: See notes

FibreSuburb

25/25

R599 p/m

↓ 25 Mbps Download

↑ 25 Mbps Upload

Connection Fee: R299

Installation: See notes

Home Fibre, Made Simple

PacketSky helps you check coverage, choose the right Fibresuburb home fibre package and get connected from sign-up to activation.

Reliable performance

Fast fibre for streaming, gaming, video calls, remote work and everyday browsing.

Coverage guidance

We help check fibre availability at your address and guide you through the available options.

Personal support

Real people helping you through sign-up, activation, router queries and service support.

Flexible packages

Choose from uncapped home fibre packages designed for different homes, budgets and usage needs.

HOW IT WORKS

Simple Steps to Get Connected

Check your address, choose your Fibresuburb package and complete your sign-up online. We’ll help get your home connected.

Check coverage

Confirm whether Fibresuburb fibre is available at your address.

Choose a package

Compare the available speeds and select the package that suits your home.

Sign up online

Submit your details and we’ll get your fibre order started.

Get connected

We’ll help guide the process through installation and activation.

"*" indicates required fields

1Your Info

2Your Address

3Your Package

4Your Router

5Your Payment

6RICA Docs

7Terms & Sign

Comments

This field is for validation purposes and should be left unchanged.

Tell Us About Yourself

Complete your personal information below. This information will be used to create your account and to contact you regarding your application.

Full Name*

First Name Surname

Email Address*

Enter Email Confirm Email

Please ensure you provide a valid and in-use email address as all communication will be sent to this address. Use this email for any billing or support queries.

Mobile Phone Number*

Alternate Contact Number

SA ID Number or Passport Number*

Promo Code (if Applicable)

Your Service Address

Complete the details for the address where the service will be provided.

What type of home do you live in?*

Unit Number*

Complex/Estate/Apartment Name*

Address*

Street Address Suburb City Province ZIP / Postal Code Country

Owner/Tenant of Property*

This field is hidden when viewing the form

Fibre Network Operator

This field is hidden when viewing the form

Fibre Network*

Select Your Router

WiFi Router

I need a WiFi Router (Free to Use Router - R200 Shipping Fee)

I Have My Own Router*

PacketSky provides a free-to-use Cudy AC1200 router with specified features. If using your own router, PacketSky will provide connection information but cannot assist with setup.

Would you like us to courier your router to the Service Address?*

Yes, the same address

No, a different address

Our couriers deliver during work hours on weekdays. Please ensure someone is available to accept the router during these times at the address provided.

Delivery Address for Router*

Street Name and Number & Complex or Estate Name/Number (if applicable) Suburb City Province ZIP / Postal Code

Set Up Your Payment

You will only be billed once your package goes live. We pro-rate your first month’s billing, so you only pay for the days that you are live. All services are billed in advance. Monthly debit orders are run on the first working day of the month. Debit orders for pro-rata invoices are run on the 15th of the month, if your service is activated before this date. Otherwise, your pro-rata invoice will be included with your next month’s debit order.

Account Number*

Account Holder Name*

Bank*

Branch Code*

Account Type*

Proof of Bank Account*

Max. file size: 8 MB.

Debit Order Authorisation*

Yes, I hereby authorise PacketSky to debit my account in advance on the 1st working day of each month with the total amount payable on my monthly account. I authorise PacketSky to debit my account on the 15th of the month, or the next available working day, with my initial pro-rata invoice if my service is activated prior to this date.

Description:
I / We confirm that the bank account provided is a valid account and that I / we have complete authority to instruct Magnalec (Pty) Ltd t/a PacketSky ("PacketSky") to process debit orders against this account.

I / We hereby authorise PacketSky to issue and deliver payment instructions to the bank for collection against my / our above-mentioned account at my / our above-mentioned bank (or any other bank or branch to which I / we may transfer my / our account) on the condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement. This authority and mandate will commence on the commencement date and continue until terminated by me / us by giving you no less than one full calendar month's notice in writing, sent by email to finance@www.packetsky.com.

The individual payment instructions so authorised must be issued and delivered as follows: On the 1st day ("payment day") of each and every month commencing on the initial payment date as per the invoicing. Debit orders for initial pro-rata invoices are run on the 15th day (“payment day”) of the month if your service is activated prior to this date. Alternatively, your pro-rata invoice will be included with your next month’s debit order. If the payment day falls on a Saturday, Sunday, or recognised South African public holiday, the payment day will automatically be the next ordinary business day. Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available.

I / We understand that the withdrawals hereby authorised will be processed through a computerized system provided by the South African Banks and that details of each withdrawal will be printed on my bank statement. Each transaction will contain "PacketSky" followed by a unique transaction reference number to identify the payment. I / We shall not be entitled to any refund of amounts withdrawn while this authority was in force if such amounts were legally owing to you.

Mandate:
I / We acknowledge that all payment instructions issued by PacketSky shall be treated by my / our above-mentioned bank as if the instructions had been issued by me / us personally.

Cancellation:
I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. This cancellation requires a full calendar month's notice in writing, sent by email to finance@www.packetsky.com. I / We shall not be entitled to any refund of amounts withdrawn while this authority was in force if such amounts were legally owing to you.

Assignment:
I / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.

Accept Terms and Sign

Please review and accept the terms and conditions below, then provide your signature to complete the application. By signing, you agree that your signature is legally binding and serves as an electronic signature, enforcing a contractual agreement between yourself and PacketSky.

Signature*

By signing below, I agree that my handwritten signature on this digital form is legally binding and serves as an electronic signature. This electronic signature enforces a contractual agreement between myself and PacketSky. I authorize PacketSky to process this agreement without the need for further validation by any third party, as I have the full legal right to authorise this mandate.

Fibresuburb Home Fibre

Simply Connected

Choose your Fibresuburb Home Fibre package

Home Fibre, Made Simple

Reliable performance

Coverage guidance

Personal support

Flexible packages

Simple Steps to Get Connected

Check coverage

Choose a package

Sign up online

Get connected

Tell Us About Yourself

Your Service Address

Fibre Network Operator

Choose Your Clearaccess Package

Choose Your DNATel Package

Choose Your Evotel Package

Choose Your FibreSuburb Package

Choose Your Frogfoot Package

Choose Your Innovative Networks Package

Choose Your MFibre Package

Choose Your MTN Package

Choose Your Netstream Package

Choose Your Octotel Package

Choose Your OpenFibre Package

Choose Your Openserve Package

Choose Your TT Connect Package

Choose Your Vodacom Package

Choose Your Vumatel Package

Choose Your WeFNO Package

Select Your Router

Set Up Your Payment

Upload Your RICA Documents

Accept Terms and Sign

SERVICES

SUPPORT

LEGAL & COMPLIANCE

CONTACT US

Fibresuburb Home Fibre

Simply Connected

Choose your Fibresuburb Home Fibre package

Home Fibre, Made Simple

Reliable performance

Coverage guidance

Personal support

Flexible packages

Simple Steps to Get Connected

Check coverage

Choose a package

Sign up online

Get connected

Start your Fibresuburb fibre application

Tell Us About Yourself

Your Service Address

Fibre Network Operator

Choose Your Clearaccess Package

Choose Your DNATel Package

Choose Your Evotel Package

Choose Your FibreSuburb Package

Choose Your Frogfoot Package

Choose Your Innovative Networks Package

Choose Your MFibre Package

Choose Your MTN Package

Choose Your Netstream Package

Choose Your Octotel Package

Choose Your OpenFibre Package

Choose Your Openserve Package

Choose Your TT Connect Package

Choose Your Vodacom Package

Choose Your Vumatel Package

Choose Your WeFNO Package

Select Your Router

Set Up Your Payment

Upload Your RICA Documents

Accept Terms and Sign